You Can’t Start a Fire Without a Spark!
At the start of every qualitative discussion, we tell participants: ‘there are no wrong answers’ In the ground rules of […]
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A Surprisingly Simple Fix to Gender Bias in Surveys
What’s wrong with this survey question? With which of the following do you identify? Male Female Non-Binary Prefer to self-identify
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Upwords Welcomes Deborah Klotz as VP, Insights
I’m thrilled to announce that Deborah Klotz is joining the Upwords team as a Vice President, Insights. Deborah is bringing
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The Decline of the Conversation
A client who was new in their role called me recently to say they were confused because a moderator on
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Need to do More with Less?
Last weekend I sat with my family by candlelight as we observed Earth Day. We reviewed the things that we
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Finding Hope Through Empathy
Empathy has been a strong buzzword in corporate boardrooms for the past few years. We have conducted countless projects over
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How To Have Better Conversations: Avoiding Conversational Narcissism
I overheard a conversation this weekend while at our local farmer’s market. A child came running to their Dad and
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Some Things Can’t Be Taught… But They Can Be Learned
The school of real life and the difference between knowledge, wisdom and insight Looking back on my first couple of
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We don’t know what we don’t know
This weekend someone in my social media feed posted a lyric from the song Colours of the Wind from the
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Things change and things stay the same
So here we are, reflecting on the past three months where our lives have been turned upside down by COVID-19.
Things change and things stay the same Read More »